Customer Satisfaction


Our marketing and opinion research solution evaluates satisfaction with your brand, products, or services through feedback and Affective AI

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Unlock the full picture of your customer satisfaction with our dynamic duo :


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Satisfyy Survey

Keep a pulse on your customer satisfaction through regular surveys, track changes over time and uncover new insights to drive improvement.

Gain a comprehensive understanding of customer loyalty, pain points and expectations to elevate your customer-brand relationship and maximize your NPS.

▸ Gain clarity on what drives customer satisfaction and dissatisfaction.

▸ Uncover new opportunities to improve.

▸ Track your progress with a dynamic NPS monitoring solution.

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Satisfyy Retail

Transform your customer insights with our innovative emotion analysis solution.

Stay ahead of the game by measuring the impact of your customer experience in-store, across locations and customer segments.
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▸ Measuring the overall satisfaction of my customers.
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▸ Uncover new opportunities to improve.

▸ Track and compare your point of sales geographically and over time with our own customer satisfaction index : WOWindex ®

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Our studies

How satisfied are customers on Champs-Elysées Avenue ?

This study was conducted on the Avenue des Champs-Elysées during 2 weeks using our Satisfyy car equipped with a 4K SRG-X400 camera.
All the images collected were analyzed anonymously by our models to provide a benchmark of the average satisfaction of customers. This study provides a first level of reading for the retailers present on this Avenue.

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What are the reactions to the latest Burger King ad?


The survey was conducted online between 4 and 7 May 2022 among a sample of 469 participants (48% women and 52% men) aged 19 to 50.
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What is the emotional state of the customers in Boulevard Haussman?

This study was conducted over a period of two weeks at different locations on the Boulevard Haussman using several cameras.
All the images were analysed anonymously in order to compare geographically the differences in the emotional state of the customers. This study provides a first level of reading for the retailers present on this Boulevard.

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What are the reactions to the L'Oreal campaign "Parce que notre planète le vaut bien" ?

The survey was conducted online between 23 and 25 September 2021 among a sample of 258 participants (64% women and 36% men) aged 19 to 67.

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Front page articles

Browse Articles
Mar 7, 2023
3
 min read

Revolutionizing Point of Sale Surveys with QR Codes

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Satisfyy Survey Studies
Jan 24, 2023
3
 min read

What were the reactions to the Apple Escape from the office ad?

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Satisfyy Online Studies
Jan 17, 2023
3
 min read

Incentivizing Accuracy: The Importance of Paying Participants in Surveys

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Studies